Privacy Policy
Effective Date: 1/1/2026
Last Updated: 4/7/2026
- Introduction
Prism Healthcare respects your and your child’s privacy and is committed to protecting your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website at www.prismhealthgroup.com, request services, or engage in mental health services, behavioral health services, clinical diagnostic evaluations, telehealth services, or other electronic communications.
By accessing or using this website, you agree to the terms of this Privacy Policy.
- Information We Collect
We may collect the following categories of information:
- Personal Information
- Full name
- Email address
- Phone number
- Mailing address
- Date of birth (if submitted)
- Insurance information
- Emergency contact information
- Information submitted through contact forms or appointment requests
- Protected Health Information (PHI)
If you request the following services for yourself or your child: mental health services, behavioral therapy, or clinical diagnostic evaluations, we may collect health-related information that may constitute Protected Health Information under applicable laws. This may include:
- Mental health history
- Symptoms and clinical concerns
- Psychological assessments
- Diagnostic impressions
- Treatment goals and progress notes
- Intake questionnaires
- Risk assessments
- Evaluation reports
- Clinical diagnostic evaluation data
Such information is handled in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (“HIPAA”) and California privacy laws.
We are required by law to:
- Maintain the privacy and security of your Protected Health Information
- Provide you with a copy of our Notice of Privacy Practices
- Notify you in the event of a breach of unsecured Protected Health Information
- Follow the terms of the Notice of Privacy Practices currently in effect
Your Protected Health Information may be used or disclosed for purposes of:
- Treatment, including mental health services and clinical diagnostic evaluations
- Payment, including insurance billing and reimbursement
- Health care operations, including quality improvement and administrative functions
- Other uses and disclosures permitted or required by law
Any uses or disclosures of your Protected Health Information not described in our Notice of Privacy Practices will be made only with your written authorization, which you may revoke at any time, subject to legal limitations.
This website Privacy Policy applies solely to information collected through this website. Once you establish services with Prism Healthcare, the terms of the Notice of Privacy Practices will govern the handling of your Protected Health Information.
Submission of information through this website, including contact forms or appointment requests, does not create a therapist-client relationship and may not be considered secure communication unless otherwise indicated.
- Automatically Collected Information
We may automatically collect:
- IP address
- Browser type
- Device information
- Pages visited
- Date and time of visit
- Referring website
This information is used for website analytics and performance improvement.
- Mental Health Services and Clinical Diagnostic Evaluations
If you request or participate in the following services for yourself or your child: mental health services, behavioral therapy services, or clinical diagnostic evaluations, we may collect, use, and maintain information necessary to:
- Conduct intake assessments
- Perform clinical diagnostic evaluations
- Develop treatment recommendations
- Provide psychotherapy or behavioral therapy services
- Maintain clinical documentation
- Coordinate care when authorized
- Prepare written clinical reports
- Monitor treatment progress
All such information is maintained in accordance with professional, ethical, and legal confidentiality requirements.
- Telehealth and Electronic Communications
If you or your child participates in telehealth services or communicate with us electronically, we may collect and store:
- Video and audio communications
- Messages exchanged through secure platforms
- Electronic intake forms
- Online scheduling information
- Digital clinical assessments
We use commercially reasonable safeguards and, when applicable, HIPAA-compliant telehealth platforms. However, electronic communications carry inherent risks, and absolute confidentiality cannot be guaranteed.
Use of telehealth services constitutes your acknowledgment of these risks.
- How We Use Your Information
We may use your or your child’s information to:
- Provide mental health services
- Conduct clinical diagnostic evaluations
- Provide behavioral therapy services
- Schedule and manage appointments
- Communicate with you regarding services
- Provide telehealth services
- Process payments
- Improve website functionality
- Comply with legal and regulatory requirements
- Protect against fraud or unauthorized activity
- Cookies and Tracking Technologies
We may use cookies and similar technologies to enhance user experience and analyze website traffic. You may disable cookies in your browser settings, though some features may not function properly.
- Disclosure of Information
We may disclose your or your child’s information:
- To service providers who assist in operating our website or practice
- To telehealth and electronic health record providers
- To payment processors
- As required by law or court order
- To prevent serious harm to you or others
- For care coordination when authorized
- With your written authorization
We do not sell or rent your personal information.
- HIPAA Notice
If you or your child becomes a client, your Protected Health Information will be governed by our Notice of Privacy Practices, provided separately in accordance with HIPAA. This website Privacy Policy does not replace that notice.
Submission of information through this website does not establish a therapist-client relationship.
- California Privacy Rights (CCPA/CPRA)
If you or your child is a California resident, you may have the right to:
- Request disclosure of personal information collected about you
- Request deletion of personal information (subject to legal exceptions)
- Request correction of inaccurate information
- Limit use of sensitive personal information
- Not be discriminated against for exercising privacy rights
To exercise these rights, contact us using the information below.
We do not sell or share personal information as defined under California law.
- Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. Despite these efforts, no method of transmission over the Internet is completely secure.
- Third-Party Services
We may use third-party services including:
- Telehealth platforms
- Electronic health record systems
- Online scheduling tools
- Payment processors
- Website analytics providers
These providers maintain their own privacy policies governing the use of your information.
- Children’s Privacy
This website is not intended for children under 13. We do not knowingly collect personal information from children without parental consent.
- Retention of Information
We retain personal and health information only for as long as necessary to provide services and comply with applicable legal and ethical requirements under California law.
- Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates will be posted with a revised effective date.
- Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Prism Healthcare
HQ Address: 21600 Oxnard St. Suite 200 Woodland Hills, CA. 91367
Office Number: (877) 206-1009
Email: info@prismhealthgroup.com